Welcome to Norto Shop’s FAQ section. Below you’ll find answers to common questions about our professional-grade abrasives and power tool accessories. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

Product Questions

What types of products does Norto Shop specialize in?
We specialize in professional-grade abrasives and power tool accessories including countersink bits, cut-off wheels, grinding wheels and compounds, mandrels, sanding discs, tool battery chargers, and wire wheel brushes.
Are your products suitable for professional use?
Absolutely. Our products are designed for both professional tradespeople and serious DIY enthusiasts who demand high-quality, durable tools for their projects.
Do you offer different grades of abrasives?
Yes, we carry a range of abrasives suitable for various materials and applications. Our grinding wheels, cut-off wheels, and sanding discs come in different grits and compositions to match your specific needs.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping options:

1. Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after dispatch with full tracking and insurance.
2. Free Economy Shipping: Available for orders over $50, delivered via EMS in 15-25 business days after dispatch.
How long does order processing take?
All orders are processed within 1-2 business days before being shipped.
Do you ship internationally?
Yes, we ship worldwide except to parts of Asia and some remote regions. We handle all customs documentation, but customers are responsible for any applicable import duties or taxes.
Can I track my order?
Yes, all shipments include real-time tracking. You’ll receive tracking information once your order has been dispatched.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, simply contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information and never store your full credit card details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.

Customer Service

How can I contact customer service?
Our customer service team can be reached at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (US Mountain Time).
Where is Norto Shop located?
Our physical address is:
Norto Shop
5125 North 58th Avenue
Glendale, US 85301

Still have questions? Don’t hesitate to reach out to our friendly customer service team. We’re here to help you get the right professional tools for your projects!