Privacy Policy

At Norto Shop (“we”, “us”, or “our”), we are committed to protecting the privacy of our professional customers and DIY enthusiasts who purchase our premium abrasives and power tool accessories. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nortoshop.com.

1. Information We Collect

We collect information that helps us provide our professional-grade tools and services to you:

• Personal Identification Information: Name, email address, shipping/billing address, phone number, and payment details when you make a purchase.
• Business Information: Company name and tax identification number (if applicable for business purchases).
• Transaction Data: Details about products you purchase, payment method, and order history.
• Technical Data: IP address, browser type, operating system, and device information for security and analytics.
• Usage Data: Information about how you navigate our website and which tools/products interest you.

2. How We Use Your Information

As a professional tools provider, we use your data to:

• Process and fulfill your orders for abrasives and power tool accessories
• Provide customer support and warranty services
• Send order confirmations, shipping notifications, and invoices
• Improve our product offerings and website experience for tradespeople
• Detect and prevent fraud against our business
• Comply with legal obligations related to tool sales and exports
• Send relevant product updates and promotions (with your consent)

3. Data Sharing and Disclosure

We may share your information in these professional contexts:

• Payment Processors: To securely process transactions (Visa, MasterCard, JCB, PayPal)
• Shipping Providers: To deliver your tool orders (UPS, FedEx, etc.)
• Service Providers: Companies that help with website hosting, security, and analytics
• Legal Requirements: When required by law or to protect our business interests
• Business Transfers: In connection with any merger or sale of company assets

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We implement robust security measures appropriate for a professional tools retailer:

• All transactions protected by 256-bit SSL encryption
• PCI DSS compliant payment processing
• Tokenization of payment information
• Secure servers located in the United States
• Regular security audits and monitoring

While we implement these professional-grade security measures, no electronic transmission or storage is 100% secure.

5. Your Rights and Choices

As our valued customer, you have the right to:

• Access, update, or delete your account information
• Opt-out of marketing communications
• Request a copy of your personal data
• Restrict or object to certain data processing
• Lodge a complaint with relevant data protection authorities

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for shopping cart and checkout functionality
• Performance Cookies: Help us improve our website for professional users
• Analytics Cookies: Understand how tradespeople use our site (Google Analytics)
• Marketing Cookies: Show relevant tool advertisements (opt-out available)

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve customers worldwide (excluding parts of Asia and remote regions), your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for these transfers.

8. Changes to This Policy

We may update this policy as our business evolves. Significant changes will be notified through our website or email for our professional customers.