At Norto Shop, we’re committed to providing professionals and serious DIY enthusiasts with premium abrasives and power tool accessories that deliver exceptional performance. Our straightforward shipping and returns policies are designed to get you the right tools quickly and ensure complete satisfaction with every purchase.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (DHL or FedEx):
– Shipping fee: $12.95
– Delivery time: 10-15 business days after shipment

Free Shipping (EMS):
– Available for orders over $50
– Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges

Eligibility

To qualify for a return or exchange:

  • Items must be unused and in original packaging with all tags/labels attached
  • Returns must be initiated within 15 days of receiving your order
  • A valid proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned once opened or used:

  • Cut-Off Wheels
  • Grinding Wheels
  • Sanding Discs
  • Wire Wheel Brushes

These consumable products are excluded from returns due to their nature as personal safety items once used.

Step-by-Step Return Process

1. Initiate Your Return Request
Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Norto Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Product Name: [Product Name]
Reason for Return: [Reason – e.g., defective, wrong item, etc.]
Preferred Resolution: [Refund/Exchange for [Product Name]]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

2. Receive Return Authorization
Within 1-2 business days, our team will email you a Return Merchandise Authorization (RMA) number and shipping instructions.

3. Package and Ship Your Return
Securely package the item(s) with the RMA number clearly visible on the outside of the box. Ship to:

Norto Shop Returns
5125 North 58th Avenue
Glendale, US 85301

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

4. Processing Your Return
Once received, we’ll inspect the item(s) and process your refund or exchange within 3-5 business days.

Refund Information

Timing:

  • Credit card/PayPal refunds: 3-5 business days after processing (timing depends on your financial institution)
  • Original shipping fees are non-refundable unless the return is due to our error

Method:
Refunds will be issued to your original payment method:

  • Visa/MasterCard/JCB: Credited back to your card
  • PayPal: Returned to your PayPal account

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly state in your email that you’re requesting an exchange and specify the replacement product
  • Once we receive your return, we’ll ship the replacement item
  • Standard shipping charges apply for exchanges unless the original shipment was incorrect or defective

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the damaged item for quality control purposes

Questions?

Our professional customer service team is here to help with any shipping, returns, or exchanges questions. Contact us at [email protected].

Norto Shop – Premium Tools for Professionals